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| Why should I take a cellular lease for my stay in Israel? |
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| In order to be in constant contact with your friends and family. Today a cellular phone gives you peace of mind and security. A cellular phone is no longer a convenience but a necessity . |
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| How do I get my phone? |
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| Your IsraelPhone can be shipped to you in the U.S. or Israel. |
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| I live in Australia, or the United Kingdom. Can I get a SIM card for my cell phone? |
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| Yes, we do ship SIM cards to Australia, and the United Kingdom. Your mobile phone must be a GSM, unlocked phone in order to rent a SIM card only. Please check with your mobile phone carrier if your phone is suitable. |
| Please indicate the delivery address on your order form. |
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| How do I return my phone at the end of my stay in Israel? |
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| You have several options available to you: |
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Drop off your phone at the AIRPORT POST OFFICE for a $7.50 charge. |
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The post office is located at the Ben Gurion Airport - Ha'Shchakim Mall (Terminal 3, 3rd floor), after check in, BEFORE passport control on the far left side of the hall. |
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Hours of operation:
Sunday - Thursday 7:00 AM - 24:00 Midnight.
Friday 7:00 AM - 14:00 PM
Closed on Saturday |
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Call our customer service at 1-800-721-111 (in Israel) to request a pickup ($15-$19 charge).
Please note: phones that were delivered to you will not automatically be picked up at the end of your rental. |
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Return the phone to our U.S. or Israel offices. Call us for exact address at:
1-800-721-111 (in Israel)
or 1-866-8-ISRAEL (in U.S.). |
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| Which cellular carrier will be providing my service in Israel? |
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| IsraelPhones will provide your cellular lease through Cellcom (052) or Pelephone (050). |
| Cellcom is the largest cellular carrier in Israel with approximately 3 million customers, operating on an advanced TDMA and GSM system with quality service across in Israel. |
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| Is there a minimum rental period? |
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| For short-term rentals there is no minimum rental period. |
| To receive IsraelPhones discounted long-term rental rates you must commit to a minimum of three months. |
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| How much do I pay for incoming calls and icoming text messages? |
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| Absolutely FREE from anywhere in the world |
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| What is the difference between the IsraelPhones Pay-As-You-Go plan and a pre-paid cell phone? |
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With the IsraelPhones Pay-As-You Go-plan you only pay for the calls you make and at a cheaper rate.
Pre-paid deals typically entail purchasing minutes before usage, higher rates per calls and the inconvenience or calling to recharge when your minutes are complete.
We, of course, recommend our Pay-As-You-Go Plan or our Calling Packages. |
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| What does my cell phone rental insurance cover? |
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| Insurance covers all damages (excluding water damage) and ensures that if the phone is lost or stolen you pay the deductible of $100. Without insurance coverage the replacement cost is $250. |
| Until you report the stolen Israel Phone to both phone numbers, you are liable for all calls placed from your phone! |
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