Return Information
   
 
 
 
Your rental rate quoted to you by IsraelPhones is in effect only for your group's scheduled trip. If you would like to extend your rental beyond that date you must contact IsraelPhones before the end of the return date on your contract.
If you do not contact IsraelPhones, you will be charged $5 per day for the first ten days, after 10 days your account will be closed with an additional $100 non-refundable unreturned phone/SIM fee.
Please note all rentals are given a five day grace period for return shipping with no penalties – as long as there is no usage on the phone/SIM during the grace period.
If you do not have a scheduled group pickup arranged with IsraelPhones, please choose the most convenient return option below:
Ben Gurion Airport
Drop off the phone/SIM at the Ben-Gurion Airport Post Office.
The post office is located in "Ha'shchakim" Mall on the 3rd floor of terminal 3 – after check-in, before the doors for "ticketed passengers only".
Open Sunday – Thurs 7am- midnight, Friday 7am -14pm, Saturdays CLOSED. $7.50 is charged to your account for the service.
Mail
Mail the phone the phone/SIM back to your local IsraelPhones office at your own expenses. Please contact IsraelPhones for the closest location.
Pick Up
Call IsraelPhones for a pickup from your final destination in Israel 48 hours before your departure + $19 charged to your account.
 
 
Please note: If you return your phone to someone other than an IsraelPhones representative, or to the Ben-Gurion Airport Post Office, you are fully responsible for the return of the phone to our offices and for any calls that may exist until the phone is returned.
We advise against returning the rental through any means other than the 3 options mentioned above, as you will incur late return fees if the phone is returned late or you will be charged for the phone if it is not returned.